Legal

POPIA Compliance

Protection of Personal Information Act — Last updated: May 2025

1. Our Commitment

TRANSLUCID is committed to complying with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. We respect your right to privacy and are dedicated to processing your personal information responsibly.

2. Information Officer

Our designated Information Officer is responsible for ensuring compliance with POPIA. Contact: [email protected]

3. Lawful Processing

We only process personal information where we have a lawful basis to do so, including your consent, performance of a contract, or compliance with a legal obligation.

4. Data Subject Rights

Under POPIA, you have the right to:

• Know whether we hold your personal information
• Request access to your personal information
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

5. Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

6. Cross-Border Transfers

We transfer personal information to third-party service providers outside South Africa (including the United States and European Union) only where adequate protection is in place.

7. Contact

POPIA inquiries: [email protected]